Caroline Savoie, jeweller is committed to offer the highest jewelry quality possible.Your complete satisfaction is our priority at all times. If there is a problem with your order, please contact us as soon as possible.

You will no doubt understand that certain circumstances can not unfortunately be covered by our guarantee of satisfaction, especially if you make a mistake in ordering the ring size that you want.

To avoid mistakes with finger sizes, please refer to the chart at your disposal to help you measure your finger size. Lien vers la charte )

Do not hesitate to contact us for more information at : info@carolinesavoiejoaillerie.com

The legal warranties of normal use and durability of the property, provided by the Civil Code of Quebec and the Consumer Protection Act, apply in addition to this satisfaction guarantee.


We will deliver your jewellery order ( orders ) within 30 days of the date of purchase, when delivered to Canada.

This delivery time may vary if it is a special order, in which case we will notify you of the delay.

A 10$ fixed shipping fee will be applied on all deliveries made in Canada. ** Certain conditions apply.

Please note that a 30$ fixed shipping fee will be applied on all international expeditions. ** Certain conditions apply.

For orders delivered outside Canada, the delivery will be made in a reasonable time subject to the availability of carriers used.


Compliant and error-free order cancellations are not permitted, subject to the provisions of the Consumer Protection Act.

In the case of exchange authorized by Caroline Savoie, jeweller, you must ship the jewellery at your expense to obtain the credit *.

The article must be in its original packaging and must not have been worn or modified in any way.

You will obtain the credit only once we have received the return of the jewel and after verification that it has not been worn, modified or damaged by the transport of the return.

* No refund, credit only.


Your e-mail address and personal information will not be shared.

For payment privacy policies, please refer to Paypal Terms of Use conditions d’utilisations de Paypal )


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The products offered on this site, the prices and their availability may be subject to revision and changes without notice.


Caroline Savoie, jeweller, its related companies, its directors, employees, representatives or agents can in no way be held responsible for any damage directly or indirectly related to the use of jewelry made by Caroline Savoie Jewellery.

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