{"id":12281,"date":"2018-03-27T19:31:14","date_gmt":"2018-03-27T23:31:14","guid":{"rendered":"http:\/\/carolinesavoiejoaillerie.com\/?page_id=12281"},"modified":"2025-10-16T15:01:56","modified_gmt":"2025-10-16T19:01:56","slug":"policies-and-conditions","status":"publish","type":"page","link":"https:\/\/carolinesavoiejoaillerie.com\/en\/policies-and-conditions\/","title":{"rendered":"Policies and conditions"},"content":{"rendered":"

[vc_row][vc_column width=”1\/3″][vc_empty_space height=”100px”][vc_separator align=”align_left”][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”80px”][vc_column_text]<\/p>\n

POLICIES AND CONDITIONS<\/h1>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”100px”][vc_separator align=”align_right”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_column_text]<\/p>\n

SATISFACTION GUARANTEE<\/p>\n

Caroline Savoie, jeweller is committed to offer the highest jewelry quality possible.Your complete satisfaction is our priority at all times. If there is a problem with your order, please contact us as soon as possible.<\/p>\n

You will no doubt understand that certain circumstances can not unfortunately be covered by our guarantee of satisfaction, especially if you make a mistake in ordering the ring size that you want.<\/p>\n

To avoid mistakes with finger sizes, please refer to the chart at your disposal to help you measure your finger size. (\u00a0Lien vers la charte<\/u><\/a>\u00a0)<\/em><\/p>\n

Do not hesitate to contact us for more information at : info@carolinesavoiejoaillerie.com<\/p>\n

The legal warranties of normal use and durability of the property, provided by the Civil Code of Quebec and the Consumer Protection Act, apply in addition to this satisfaction guarantee.[\/vc_column_text][vc_empty_space height=”50px”][vc_column_text css=””]<\/p>\n

SHIPPING POLICY<\/p>\n

We will deliver your jewellery order ( orders ) within 6 weeks of the date of purchase, when delivered to Canada.<\/p>\n

This delivery time may vary if it is a special order, in which case we will notify you of the delay.<\/p>\n

A 15$ fixed shipping fee will be applied on all deliveries made in Canada. ** Certain conditions apply.<\/p>\n

Please note that a 45$ fixed shipping fee will be applied on all international expeditions. ** Certain conditions apply.<\/p>\n

For orders delivered outside Canada, the delivery will be made in a reasonable time subject to the availability of carriers used.[\/vc_column_text][vc_empty_space height=”50px”][vc_column_text]<\/p>\n

RETURN POLICY<\/p>\n

Compliant and error-free order cancellations are not permitted, subject to the provisions of the Consumer Protection Act.<\/p>\n

In the case of exchange authorized by Caroline Savoie, jeweller, you must ship the jewellery at your expense to obtain the credit *.<\/p>\n

The article must be in its original packaging and must not have been worn or modified in any way.<\/p>\n

You will obtain the credit only once we have received the return of the jewel and after verification that it has not been worn, modified or damaged by the transport of the return.<\/p>\n

* No refund, credit only.[\/vc_column_text][vc_empty_space height=”50px”][vc_column_text]<\/p>\n

PERSONAL INFORMATIONS<\/p>\n

Your e-mail address and personal information will not be shared.<\/p>\n

For payment privacy policies, please refer to Paypal Terms of Use (\u00a0conditions d’utilisations de Paypal\u00a0<\/u><\/a>)<\/em><\/p>\n

COOKIES<\/span><\/h3>\n

Cookies are pieces of information that are transferred to your computer from a web server.<\/p>\n

We use cookies to store visitor preferences, record session information, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site.<\/p>\n

Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie. You can also change your settings to refuse to accept cookies.[\/vc_column_text][vc_empty_space height=”50px”][vc_column_text]<\/p>\n

COPYRIGHT<\/p>\n

Copyright and information published on this site are protected by intellectual property laws.<\/p>\n

[\/vc_column_text][vc_empty_space height=”50px”][vc_column_text css=””]<\/p>\n

ACCURACY OF INFORMATION<\/p>\n

The products offered on this site, the prices and their availability may be subject to revision and changes without notice.<\/p>\n

**Prices can fluctuate quickly, especially for gold jewelry. This depends on the market value of gold.[\/vc_column_text][vc_empty_space height=”50px”][vc_column_text]<\/p>\n

LIMITATION OF LIABILITY<\/p>\n

Caroline Savoie, jeweller, its related companies, its directors, employees, representatives or agents can in no way be held responsible for any damage directly or indirectly related to the use of jewelry made by Caroline Savoie Jewellery.[\/vc_column_text][vc_empty_space height=”50px”][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”1\/3″][vc_empty_space height=”100px”][vc_separator align=”align_left”][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”80px”][vc_column_text] POLICIES AND CONDITIONS [\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”100px”][vc_separator align=”align_right”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_column_text] SATISFACTION GUARANTEE Caroline Savoie, jeweller is committed to offer the highest jewelry quality possible.Your complete satisfaction is our priority at all times. If there is a problem with your order, please contact us as soon as possible. You will no …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12281","page","type-page","status-publish","hentry"],"yoast_head":"\nPolicies and conditions – Caroline Savoie Joaillerie<\/title>\n<meta name=\"description\" content=\"Caroline Savoie, jeweler, is committed to offer the highest jewelry quality. 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